and the distribution of digital products.
DXC and ServiceNow unveil AI-powered solution for insurance efficiency
DXC Technology and ServiceNow have announced a new collaboration aimed at modernizing the insurance industry with AI-powered solutions. Through their partnership, DXC is introducing DXC Assure BPM (Business Process Management) powered by ServiceNow, leveraging AI, automation, and workflow optimization to streamline operations and reduce manual processing costs.
Insurers face growing pressure to accelerate growth, improve service delivery, and enhance efficiency, yet many are constrained by outdated, manual workflows. According to HFS Research, 45% of insurers are already investing in technology to align front, middle, and back-office operations.
By combining DXC’s deep insurance expertise with ServiceNow’s AI-driven workflows, the new DXC Assure BPM platform is designed to:
- Reduce operational costs by up to 40% through automation.
- Enhance customer satisfaction with streamlined, AI-powered workflows.
- Improve efficiency across the entire policy lifecycle, from underwriting to claims management.
DXC and ServiceNow executives emphasized the impact of this partnership on the industry.
“We are committed to delivering exceptional value to our customers. Our expanded partnership with ServiceNow will drive speed, agility, and operational transformation for insurers,” said Ray August, President of Insurance Software and Business Process Services at DXC.
Erica Volini, Executive VP at ServiceNow, added, “Unifying ServiceNow’s AI and workflows with DXC’s deep insurance insight has the power to change insurance processes in ways never possible before.”
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Key features of DXC Assure BPMNow available, DXC Assure BPM powered by ServiceNow offers an end-to-end solution for insurers, covering policy administration, billing, underwriting, and claims management. Key highlights include:
- Preconfigured workflows based on DXC’s 40+ years of insurance expertise.
- Integration with DXC Assure Platform, ensuring advanced security and seamless connections to existing DXC applications.
- AI-powered self-service portals for policyholders, delivering personalized experiences and real-time responses.
- Automated back-office policy administration, freeing up resources for innovation and customer service.
Featured image credit: ServiceNow & DXC Technology